Service Process
One clear path for every job — robotics, e-bikes, and motorcycles all follow the same steps. A written diagnostic, an estimate you approve, and a tested machine at the end.
All services are by appointment only.
EMERGENCY SERVICE
If you need help immediately, call now. We move fast when a unit or vehicle has to be back in action today.
SUBMIT A REQUEST
Tell us what you have — robot, e-bike, or motorcycle — and the make, model, and what it is doing. Robotics, garage, and e-bike requests all start online.
SCREENING
We review the request and confirm we can take the work in. All service is by appointment only; we confirm availability and the right shop location for your job.
DROP OFF OR PICKUP
Bring it to us at the confirmed shop, or arrange pickup and delivery for a fee across Northeast Ohio. Robotics units can also ship in.
DIAGNOSE
A clear, written diagnostic and a written estimate before any work starts. You approve before repairs begin — no surprises.
PARTS & REPAIR
If parts need to be ordered, we source them and keep you posted on lead time. Then the repair and full testing before it comes back to you.
PICKUP OR RETURN
A tested, ready unit — collected at the shop, delivered back to you, or shipped back for mail-in robotics work.
PICKUP & DELIVERY
Can't bring it in? We offer pickup and delivery for a fee across Greater Cleveland and Northeast Ohio. We confirm the fee and timing when your appointment is booked.
Serving Cleveland, Parma, Lakewood, Euclid, Cleveland Heights, Mentor and the wider region.
PARTS ORDERING
If parts need to be ordered, we source them through the manufacturer or our supplier network and keep you posted on lead time. Warranty parts are handled through the manufacturer claim when applicable.
START YOUR SERVICE
Pick your division to submit a request. We confirm availability and the right shop location for your job.